Shipping Info
Order Processing Times
- Standard items: Processed within 4 business days and sent to the warehouse for dispatch.
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Special requests: Orders requiring priority handling or involving customized items may have different conditions.
If you need a specific processing time, please contact us before placing your order to discuss available options.
Estimated Shipping Times
Standard delivery estimates are as follows:
- United Kingdom: 4–10 business days*
- Europe: 1–2 weeks*
- USA: 1–2 weeks*
- Middle East: up to 3 weeks*
- Central Asia: up to 3 weeks*
- Australia & New Zealand: 2–4 weeks*
- South America: 2–5 weeks*
*These delivery times are estimates based on recent shipments and may vary depending on logistics and destination.
While we strive to ensure an efficient delivery process, we do not offer refunds for delays caused by shipping carriers or customs procedures.
Shipping Policy
- Free shipping may be available during promotions or for selected products. Please check the product page for current offers.
- For orders without free shipping, the applicable fee will be shown at checkout.
- At this time, we do not offer express shipping due to the high costs involved.
Shipping Taxes and Fees
All shipping-related taxes and customs duties are included in the final price — no additional charges will be required upon delivery.
Payment Methods
We accept all major credit cards, including Visa, Mastercard, and American Express, securely processed via Shopify Payments and Stripe.
We also support express checkout options such as ClearPay, Google Pay, and Apple Pay.
If you have any questions or need assistance, please contact us at contact@primekool.com. We value your satisfaction and are committed to providing excellent customer support.