Shipping Info
Order Processing Times
- Standard items: Processed within 4 days and sent to the warehouse for dispatch.
- Special requests: Orders requiring priority processing or involving customized items may have different conditions. If you need a specific processing time, please contact us before placing your order to discuss the possibilities.
Estimated Shipping Times
Standard shipping times are as follows:
- United Kingdom: 4 to 10 business days*
- Europe: 1 to 2 weeks*
- USA: 1 to 2 weeks*
- Middle East: 3 weeks*
- Central Asia: 3 weeks*
- Australia & NZ: 2 to 4 weeks*
- South America: 2 to 5 weeks*
* Delivery times are estimates based on recent shipments and may vary. While we strive to ensure an efficient shipping process, we do not offer refunds for delayed deliveries.
Shipping Policy
Free shipping may be available during promotions or for selected products. Always check the product page to verify the availability of this offer.
For orders without free shipping, the shipping fee will be displayed at checkout.
At this time, we do not offer an express shipping option due to the costs involved.
Shipping Taxes and Fees
All shipping-related taxes and customs duties are already included, so no additional charges will be required upon delivery.
Accepted Payment Methods
We are verified through Verisign and the Norton security gateway.
We accept all major credit cards, including Visa, Mastercard, and Amex, processed via Shopify Payments and Stripe.
We also provide express checkout options such as ClearPay, Google Pay, and Apple Pay.
If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at contact@primekool.com. We value your satisfaction and are committed to providing excellent customer support.