Refund & Cancellation Policy

This policy outlines how order cancellations and refunds are handled at PrimeKool, in accordance with applicable consumer protection laws.

Order Cancellations & Adjustments

You may request a modification or cancellation of your order within 6 hours of placing it.

This limited timeframe allows us to process and dispatch orders efficiently.

To request a change or cancellation, please contact us as soon as possible at:
📧 contact@primekool.com
Please include your order number and relevant details.

Shipped Orders

Once an order has been shipped, it can no longer be canceled.

In this case, please wait for delivery and refer to our Returns & Refund Policy for instructions on how to proceed.

Refund Eligibility

To be eligible for a refund:

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase is required.

We offer a full refund or replacement for any item that arrives defective or damaged during shipping.
Please contact us at contact@primekool.com, and we will assist you promptly.

If you are unsatisfied with your order for any reason, we encourage you to reach out to our support team — we will do our best to help.

Promotional & Discounted Items

Items purchased during promotions, sales events, or using discount codes are subject to the same return conditions described in our Returns & Refund Policy.

However, price differences resulting from promotions are non-refundable, and refunds for such items will be limited to the amount actually paid at checkout.

This does not affect your right to a refund for items that arrive defective, damaged, or not as described.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable, unless the return is due to a defective or incorrect item.

Refund Processing Time

Approved refunds are processed within a few business days after inspection.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at contact@primekool.com.

We are committed to handling cancellations and refunds fairly, transparently, and professionally.
— The PrimeKool Team