Privacy Policy

At PrimeKool, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, shipping and billing addresses, and phone number.

  • Payment information, which is processed securely through trusted third-party payment providers. We do not store full payment details.

  • Information related to your orders, preferences, and interactions with our website.

  • Data collected automatically through cookies, pixels, or analytics tools to improve functionality and user experience.

2. Legal Basis for Processing (GDPR)

For customers located in the European Union or United Kingdom, we process personal data based on one or more of the following legal grounds:

  • The performance of a contract (to process and deliver your orders).

  • Compliance with legal obligations.

  • Legitimate business interests (such as improving our services and preventing fraud).

  • Your consent, where applicable (for marketing communications or cookies).

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you regarding purchases, shipping, or customer support.

  • Improve our products, services, and website performance.

  • Send promotional communications only when you have opted in and may opt out at any time.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited data with trusted third-party service providers that assist us in operating our business, including payment processors, shipping carriers, analytics providers, and marketing platforms. These partners are authorized to use your data solely for the purpose of providing their services.

5. International Data Transfers

As PrimeKool is based in the United States, your personal information may be transferred to and processed in the United States or other jurisdictions.
We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws, including GDPR where applicable.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and support marketing efforts.

You may manage or disable cookies through your browser settings or cookie consent tools. Please note that disabling cookies may affect certain website features.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your personal information.

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time, where processing is based on consent.

  • Request data portability (for EU/UK customers).

To exercise any of these rights, please contact us at:
📧 contact@primekool.com

9. Security

We implement industry-standard technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure.

10. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services. Shopify stores your data on secure servers protected by firewalls.

We may also use Shopify analytics, marketing tools, and approved third-party integrations to better understand customer behavior and improve our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

PrimeKool
📧 contact@primekool.com