Returns & Exchanges Policy

Returns & Refund Policy

We want you to feel confident when shopping with PrimeKool.
This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted, in accordance with applicable consumer protection regulations.

Return & Exchange Period

Our return and exchange policy is valid for 14 days from the date of delivery.

If 14 days have passed since your order was delivered, unfortunately we are unable to offer a refund or exchange.

Eligibility for a Return or Exchange

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Items that show signs of use, damage, or missing parts not caused by our error are not eligible for return.

Refunds (If Applicable)

Once your returned item is received and inspected, we will send you an email confirmation.

You will be notified of the approval or rejection of your refund after inspection.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Please note that processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund yet:

  1. Please check your bank account again.

  2. Contact your credit card company, as posting times may vary.

  3. Contact your bank, as processing delays can occur.

If you have completed these steps and still have not received your refund, please contact us at:
📧 contact@primekool.com

Exchanges (If Applicable)

We only replace items if they are defective or damaged upon arrival.

If you need to exchange an item for the same product, please contact us at contact@primekool.com with photos of the issue, and our team will assist you promptly.

Return Shipping & Instructions

To initiate a return or exchange, please contact us at contact@primekool.com.
We will provide return instructions and the appropriate return address.

  • Customers are responsible for return shipping costs, which are non-refundable.

  • Shipping times for replacement items may vary depending on your location.

For items valued over $100, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking information.

We appreciate your understanding and are committed to handling returns and refunds in a fair and transparent manner.
— The PrimeKool Team